This page explains what kind of support you receive after purchasing products from Nodub.com.
Before you contact us
Before reaching out to support, please take a moment to check our FAQ and product documentation. In many cases, the answer is already there and will save you time.
How support works
We handle support requests only through our ticket system on the website. To contact us, please use the support request form and select the appropriate section for your issue.
We do not provide technical support via email, live chat, comments, WhatsApp, or social media. The ticket system is the only official channel for getting help, and it allows us to track and resolve requests properly.
All tickets are processed in the order they are received. While we aim to reply as quickly as possible, instant responses are not guaranteed.
Support hours
Our support team is available on weekdays from 9:00 to 18:00 (GMT +2).
Most tickets are answered within 24–48 hours. In rare and more complex cases, it may take up to 3–5 business days. We always try to help quickly while maintaining a healthy work schedule.
Access and security
Some issues may require temporary access to your WordPress admin panel or FTP.
For your own security, we strongly recommend changing your login details before sharing them with us and restoring them once the issue is resolved.
We are not responsible for any damage caused by leaked credentials, so please handle access details carefully.
What our support includes
- Guidance on installation and basic usage.
- Answers to technical questions related to our products.
- Help with importing sample or demo data.
- Assistance with updates and migrations.
- License-related support.
- General WordPress help, as long as it is related to our products.
What our support does not include
- Full product installation or configuration services.
- Custom changes, modifications, or feature requests.
- Demo data installation performed for you.
- Custom development or freelance work.
- Fixing conflicts between themes and third-party plugins.
- Resolving compatibility issues with specific WordPress versions.
- Debugging issues caused by third-party developers.
- Server setup or complex server-related problems.
- Update, migration, or repair services.
- General WordPress support not related to our products.
- Any requests unrelated to Nodub products.